Refund policy
Returns & Refunds
At Aimora, we take pride in crafting personalized jewelry and accessories with care and attention to detail. Because each piece is custom-made just for you, we are unable to accept returns or exchanges on personalized orders unless there is a defect or error in the product.
What we accept:
- If you jewelry arrives damaged or with a manufacturing defect, please contact us 7 days of receiving your order. We may request photos of the issue to process your claim.
- If we made a mistake with your personalization (wrong engraving, missing element, etc.), we will gladly correct it or provide a replacement at no additional cost.
What we cannot accept:
- Returns or exchanges personalized pieces simply because you changed your mind or ordered the wrong size.
- items that have been worn, used, or altered after delivery.
Refunds:
- Approved refunds for detective or incorrect items will be issued to your original payment method. Please allow 5-10 business days for processing once the item is received and inspected.
- Shipping costs are non-refundable, except in cases where we made an error.
How to submit a claim:
- Email us at hello.aimorastore@gmail.com with your order number and a description of the issue.
- Include clear photos of the jewelry and any relevant details.
- Our team will review your request and provide instructions on the next step.
We want you to love your custom piece and fell confident shopping with us. If you have any question or concerns about your order, please don't hesitate to reach out. We're here to help!