Seryn Necklace

Shipping Policy

At Aimora, each piece is made with care and attention to detail. Because all our piece is personalized and crafted to order, please allow 3-7 business days for production before your order ships.

Processing Time

Orders are processed and crafted in the order they are received. Once your pice is ready, you'll received an email with your Tracking number so you can follow your package every step of the way.

Shipping Time

Delivery time depends on the shipping method you select at checkout:

• Standard Shipping: 3-7 business days.
• Express Shipping: 1-3 business days.

Please note that delivery times are estimates and may vary due to postal delays or holidays.

Shipping Cost

Shipping rates are calculated at checkout based on your location and chosen delivery method.

Lost or Delayed Packages

Once your package is handed to the carrier, Aimora is not responsible for delays, lost, or stolen packages. If you experience a shipping issue, please contact the carrier directly using your tracking information. we'll be happy to assist where possible.

Address Accuracy

Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. 

If you have any question about your order or shipping status, feel free reach out us at hello.aimorastore@gmail.com

We're always happy to help!

Returns & Refunds

At Aimora, we take pride in crafting personalized jewelry and accessories with care and attention to detail. Because each piece is custom-made just for you, we are unable to accept returns or exchanges on personalized orders unless there is a defect or error in the product.

What we accept:

• If you jewelry arrives damaged or with a manufacturing defect, please contact us 7 days of receiving your order. We may request photos of the issue to process your claim.
• If we made a mistake with your personalization (wrong engraving, missing element, etc.), we will gladly correct it or provide a replacement at no additional cost.

What we cannot accept:

• Returns or exchanges personalized pieces simply because you changed your mind or ordered the wrong size.
• items that have been worn, used, or altered after delivery.

Refunds:

• Approved refunds for detective or incorrect items will be issued to your original payment method. Please allow 5-10 business days for processing once the item is received and inspected.
• Shipping costs are non-refundable, except in cases where we made an error.

How to submit a claim:

1. Email us at hello.aimorastore@gmail.com with your order number and a description of the issue.
2. Include clear photos of the jewelry and any relevant details.
3. Our team will review your request and provide instructions on the next step.

We want you to love your custom piece and fell confident shopping with us. If you have any question or concerns about your order, please don't hesitate to reach out. We're here to help!